Help Desk Technician (Tier 3) - ACWS
Fort Dixonsite
via Greenhouse
About this role
All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.
Help Desk Technician (Tier 3)
Summary: Provides advanced Tier 3 technical support for ACWS by resolving complex incidents and defects escalated from Tier 2, conducting root cause analysis, supporting production troubleshooting, maintaining accurate ticket documentation, and coordinating with development, operations, cybersecurity, and government stakeholders to sustain reliable mission operations.
Required Skills:
Associate’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent relevant experience.
ITIL Foundation, CompTIA Security+, HDI, ServiceNow, Jira, or related service management certifications.…
Read the full description on Datasystemsanalystsinc's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Fort Dix. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateams