Technical Support Engineer, PACS - US

BostonRemote (US)mid

Posted 1w ago · via Recruitee

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About this role

Job Summary The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. Requirements Expanded Essential Duties and Responsibilities Serve as the primary PACS technical support resource for customer healthcare IT projects. Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.…

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Skills match

For this role: rest, emr, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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