Operational Transformation, Senior Manager

Job Description A bit about this role: The Operational Transformation, Senior Manager role is the single point leader for Guide-facing change readiness. It bridges strategy and execution — rolling out workflow changes cleanly, managing cross-team dependencies, and getting ahead of downstream impacts like scorecards, training, and staffing before they become problems. It depends on trusted relationships across every Guide team and channel, so solutions solve for the whole org rather than one team. And it's fundamentally a builder's role: this person creates the tools and mechanisms that let us lead change at scale, turning readiness into durable infrastructure instead of effort we re-spend on every launch.…