Manager, Digital Care Coordination - Responsive Care

Job Description A bit about this role: Members increasingly reach out to us through MyDevoted, and every message is a chance to show them they're cared for like family. The Manager, Digital Care Coordination will lead the team of Digital Care Coordinators who manage the inbound chat message queue for our innovation hub in MyDevoted. They make sure members get fast, accurate, and caring responses, and that each need is resolved or routed to the right place. This role is both a people leader and an operator. You'll coach and develop a growing team, and you'll own the operational engine behind it: analyzing performance, modeling volume and staffing, refining workflows, and making daily operations run smoothly as the digital channel scales.…