Member Engagement Operations Associate

Waltham Massachusetts Officeonsitejunior$58K – $83K

Posted today · via Workday

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About this role

Job Description The ideal candidate for this role must be able to work during Eastern Time business hours (Monday - Friday 8:30 am - 5:30 pm ET) A bit about this role: Our Member Experience and Engagement (MXE) team designs the service experience that makes members trust and love Devoted — letters, SMS, calls, MyDevoted, chat, push. Our campaigns reach hundreds of thousands of older adults at moments that matter: a missed screening, a new diagnosis, a prescription that never got picked up. As the Member Engagement Operations Associate, you'll be the reason those campaigns go out right. Working closely with our Member Engagement Operations Manager, you'll prep tickets, build audiences, run QA, keep documentation clean, monitor responses, and pull the numbers that tell us whether it worked.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

This role is junior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Waltham Massachusetts Office. We weight your proximity and willingness to relocate.

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Skills in this role

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