Head of Passenger Customer Service Operations
Københavnonsitedirector
Posted 6 days ago · via Teamtailor
About this role
Do you want to play a key role in ensuring consistently high-quality service across our passenger network? Are you motivated by optimising operational performance and shaping how customer service is delivered at scale? We are looking for an experienced, people‑centred leader to head our Passenger Customer Service Operations function. In this role, you will lead a multi‑country operation that plays a critical part in delivering reliable, high‑quality service to our customers every day – while ensuring strong operational performance, high employee engagement, and customer satisfaction.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: rest, teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in København. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
restteams
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