Service Desk Level 3 Engineer
Colomboonsitemid
Posted 2mo ago · via Lever
About this role
About the Role
We are seeking an experienced Level 3 Service Desk Engineer to join a high-performing Service Delivery team. This role is responsible for resolving complex technical issues, supporting enterprise infrastructure and cloud environments, and contributing to continuous service improvement initiatives.
You will play a critical role in maintaining operational excellence, supporting project delivery activities, and mentoring junior engineers while ensuring exceptional customer outcomes across a diverse technology environment.
About the Client
You will be working with a well-established managed services provider delivering innovative IT solutions and exceptional customer experiences across a broad client portfolio.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Colombo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included