Help Desk Technician level 1
Colombiaonsite
Posted today · via Lever
About this role
A level 1 IT technician is an entry-level position that provides basic technical support to users and troubleshoots common IT issues.
• Responsabilities : The typical duties of a level 1 IT technician include: Installing and configuring software and hardware Setting up and maintaining user accounts and passwords Resolving network and connectivity problems Providing phone and email support Documenting incidents and resolutions Gathers and analyzes information about the user's issue and determines the best way to resolve their problem.
• Skills: The minimum requirements for a level 1 IT technician are: A high school diploma or Tecnhician at SENA in some tech field. Tech Support Experience; at least 1 year of experience. Good communication and customer service skills
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What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Colombia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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