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DistroOpen Roles

Tier 1 Support Technician

Multiple Locationsonsite

Posted today · via Lever

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About this role

Job Title: Tier 1 Support Technician Schedule: Monday-Friday 9am-6pm CST Location: Bogota, Colombia Modality: Hybrid (Mondays and fridays from home) Experience Level: Entry Level (6 months - 1 year of Tier 1 support experience) Language Requirement: English C1 Role Overview Tier 1 technicians serve as the client’s first line of support, responsible for direct user interaction, system access management, and initial triage. This role focuses on providing timely technical assistance, troubleshooting common user issues, maintaining accurate documentation, and escalating incidents when required. The ideal candidate is customer-focused, enjoys helping people, possesses strong communication skills, and demonstrates critical thinking when resolving technical problems.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: cloudflare, teams, zoom, salesforce

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Multiple Locations. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

cloudflareteamszoomsalesforce

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