CX Researcher (x,f,m) - Business Customers
Berlinonsite
via Greenhouse
About this role
Welcome at DKB Code Factory….
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Ready to shape how business customers experience banking? Alongside our retail segment, we serve a diverse range business clients. Their needs range from complex financing to digital payment and liquidity solutions. Your mission as a CX Researcher will be to uncover and analyze these diverse needs and workflows, focusing on the entire customer experience. Your insights will directly influence strategy, products, and interactions.
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Plan and conduct qualitative and quantitative research methods (interviews, usability tests, surveys, contextual inquiries).
Analyze usage behaviors and requirements of business customers across different industries.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: segment, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Berlin. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
segmentteams