reqspace
Start free trial →
D
DoctolibIT & Security

IT Service Desk Partner - Nantes (x/f/m)

Nantesonsite

via Greenhouse

See if I'm a fit →Tailor my resume for this role →Apply on Greenhouse ↗

About this role

What you’ll do In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Nantes office. On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands). What you'll do Remote: Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform). Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc. Accompany the user from the opening of the ticket to its complete resolution Escalation of incidents to local IT Support teams (level 2).…

Read the full description on Doctolib's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Nantes. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

More at Doctolib

See all open jobs at Doctolib →