Head of Complaints
ES: Madridonsitedirector
Posted 5 days ago · via Workday
About this role
Head of Complaints Location: Flexible across our key locations of Spain, Italy & Germany Contract: Permanent Hybrid or Remote Lead the Function That Protects Customer Trust Great organisations are defined not by whether issues occur, but by how they respond when they do. We're looking for an experienced and commercially minded Head of Complaints to lead our complaints strategy and operation across our Growth Markets business. This is a highly influential leadership role with responsibility for ensuring customers receive fair outcomes, regulatory obligations are met, and complaint insights drive meaningful improvements across the organisation. The Role As Head of Complaints, you will have end-to-end accountability for complaints handling across our Growth Markets portfolio.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in ES: Madrid. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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