Merchant Sentiment Specialist, Mx Experience Operations (MSS)
Melbourneonsitemid
via Greenhouse
About this role
About the Role We’re looking for a customer-obsessed Merchant Sentiment Specialist (MSS) to join our ANZ Merchant Experience team, supporting some of our highest-value Restaurant and New Vertical merchants across grocery, alcohol, convenience and retail. Today, this is a hands-on, case and ticket-based Support role. You'll manage merchant issues end to end, working with pace, accuracy and a high standard of service across a busy portfolio. But we're turning the tide on how we deliver that service . Our ambition is to move beyond predominantly reactive ticket support towards deeper, more proactive problem solving — understanding root causes, spotting patterns, bringing the right people together and preventing issues from recurring. That transition won't happen overnight.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, snowflake, claude, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Melbourne. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
gosnowflakeclaudeteams
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