Manager Service Management

NLD - ZH - RIJSWIJKonsitemanager

Posted today · via Workday

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About this role

Job Description: Essential Job Functions: • Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly. • Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests. • Engage with clients to gather feedback, address basic concerns, and coordinate support. • Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery. • Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution. • Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date. • Generate reports on service performance and client feedback for review and action.…

Read the full description on Dxc Technology's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in NLD - ZH - RIJSWIJK. We weight your proximity and willingness to relocate.

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