Operations Lead
SGP - SINGAPOREonsitesenior
Posted today · via Workday
About this role
Job Description: The Operation Lead have overall accountability for the Total Customer Experience for services delivered by the Service Desk and are accountable for ensuring that the services delivered to the Customer are in accordance to the SOW. They are the Single Point of Contact for the account(s) and are overall responsible for delivering a high quality service as set out in the SOW, meeting all SLA’s, financial management and are the first MW escalation point. The Operations lead ensures that all business solutions are achieved and are consistent with department objectives, customer requirements, and corporate goals. Advises staff on priorities, technical problems, and administrative policies and procedures.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in SGP - SINGAPORE. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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