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E2bCustomer Support Engineer
mid$125K – $200K
via Ashby
About this role
ABOUT E2B
E2B is a fast-growing Series A startup with 8-figure revenue. We've raised over $37M since our founding in 2023. Our customers include companies like Microsoft, Perplexity, Hugging Face, Manus, and Groq. We're building the next hyperscaler for AI agents.
ABOUT THE ROLE
This is our second support hire. Customers using E2B in production, from individual developers to frontier AI labs to enterprise banks, file tickets when something breaks. We need someone who can own the front line and become the technical bridge between customers and the engineering team.
You'll spend most of your time inside the product: reproducing what customers report, reading sandbox logs, running the SDK against live edge cases, and figuring out what's actually wrong before anything reaches an engineer.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: python, shell, vercel, mode, langchain…
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pythonshellvercelmodelangchainslackteams