Customer Support Associate (Part Time)
San Giljanonsitejunior
Posted 3mo ago · via Recruitee
About this role
Who you are: You’re a great communicator who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the Customer Support Associate role is extremely important for improving the eCabs customer’s journey and overall satisfaction. What you’ll do: Answer incoming calls , resolving queries at first point of contact whenever possible. Respond to customer emails and social media messages . Attend to face-to-face customer queries at eCabs head office. Support internal departments with bookings and queries . Build and develop strong customer relations, and accurately and efficiently place customer bookings through eCabs CRM. Upsell where possible, by identifying opportunities to provide product information to customers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in San Giljan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included