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Ecge

Business Process Analyst, Consultant

El Dorado Hillsonsitemid

Posted 3 days ago · via Oracle

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About this role

The Customer Experience Program Management Team partners across the organization to support projects impacting member, broker, and provider service teams. The Business Process Analyst, Consultant serves as the Customer Experience representative, driving business readiness, change management, communications, training coordination, and process improvements to ensure frontline agents are prepared for operational and customer-facing changes. This highly project-focused role requires collaboration with cross-functional teams to define requirements, support successful implementations, and enhance the overall customer experience.

Read the full description on Ecge's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in El Dorado Hills. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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