Dispatcher / Customer Service

Dispatcher / Customer Service Albany, NY $22 to $26 hourly Main Responsibilities: Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments Basic Qualifications: High school diploma or equivalent 3+ years’ experience in dispatch, customer service, and/or restaurant management Intermediate experience in Microsoft Office / Windows-based environment Preferred Qualifications: Ability to…