Ember SearchInformation Technology

Implementation Manager - Contact Centre

West Londononsitemanager

Posted 89mo ago · via Smartrecruiters

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About this role

Our client is a progressive, dynamic and fast-paced global sports media OTT broadcasting company who are passionate about what they do and good at it too. They require an Implementation Manager who will work within the Customer Service Operations department as they look to expand their offering globally. They have a key objective to be in 20 countries by 2020 – currently in 7. You will be part of a new Customer Service (CS) Centre of Excellence function, with a focus on ensuring we have launch-ready standards that drive high-quality customer interactions in whichever market we go to. The client is particularly keen to utilise technology and process improvement to automate customer interactions as they grow.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: go, sigma, salesforce

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in West London. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

gosigmasalesforce

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