Technical Customer Operations Specialist
New Lisbononsitemid
Posted 1w ago · via Workday
About this role
The Technical Customer Operations Specialist is an advanced Customer Operations role responsible for helping customers navigate technical questions, quoting and pre-order needs, replacement parts, warranty concerns, and order or delivery issues. This position works directly with customers, field technicians, and internal teams to understand needs, identify solutions, and drive issues through resolution. The ideal candidate enjoys solving problems, communicating with customers, and taking ownership from the initial question through the final solution. Key Responsibilities Customer Communication, Quoting & Resolution | 25% Serve as a primary point of contact for customer inquiries through phone, email, and web channels our internet leads and unsigned customer groups.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in New Lisbon. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams