Support Team Lead
USAonsitesenior
via Greenhouse
About this role
Delivery & Service Assurance Lead Customer Operations — SPEC-Ops (SRE & Platform Engineering) Role Summary The Delivery & Service Assurance Lead runs the day-to-day rhythm of the SPE Customer Operations team, assuring the team hits its delivery and SLA commitments. Delivery cadence and SLA performance are treated as one job: the cadence exists to move the SLA numbers. This role owns the team's 24/7 service picture and works standard US business hours; it doesn't carry on-call duty itself but runs the schedule and handoffs that keep coverage solid across regions. Facilitation & Delivery Cadence ● Runs team ceremonies — standups, planning, reviews, and retrospectives — scheduled during US hours, with both the US and India shifts included and in sync.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: split
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in USA. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
split
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