Envision Employment SolutionsCustomer Care Operations

Customer Care Analyst

El Sheikh Zayed Cityonsitemid

Posted 1mo ago · via Workable

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About this role

Envision Employment Solutions is currently looking for a Customer Care Analyst for one of our partners, a leading Digital Bank! THE ROLE Customers don't call about the product, they call about their money, and whatever's happening with it right now. You're the one who answers, in whichever language and channel they reach out on, and whether it's a balance question, a loyalty point that didn't land, or something that needs cards or payments to step in, you're the one who makes sure it's handled and handed off cleanly when it needs to be. Working in shifts, you're there when customers need the bank to actually show up.…

Read the full description on Envision Employment Solutions's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

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Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in El Sheikh Zayed City. We weight your proximity and willingness to relocate.

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