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epay, a Euronet Worldwideepay SV

Back Office Specialist

La Libertadonsitemid

Posted 3w ago · via Workable

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About this role

The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests. Responsibilities: ü Promptly responding to customers and company staff’s queries via email. ü Immediately escalating serious complaints or issues that you are not equipped to deal with. ü Liaising with colleagues or Team Leaders to find the best solutions to customers’ issues. ü Identifying common problems and escalating them to Leadership, along with possible suggestions for improvement, wherever possible.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in La Libertad. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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