Service Experience Consultant
Fairfieldhybridmid$50K – $58K
Posted 3w ago · via Workday
About this role
Job Summary Key Deliverables and Responsibilities As a Service Experience Consultant , you'll serve as a trusted partner to Financial Professionals, their staff, clients, and fellow associates by delivering responsive, accurate, and solution-focused support. In this role, you'll blend customer service, operational processing, case ownership, and relationship management to help customers navigate Cambridge with confidence. You will act as an extension of the Financial Professional's team, coordinating across departments, resolving complex service needs, and creating an outstanding experience in every interaction. Provide support through phone, email, case management systems, chat, and other communication channels while building strong customer relationships.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Fairfield. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included