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EplusManaged Services

Customer Success Coordinator (Req #1399)

Remote - US (NC and VA)Remote (US)mid$45K – $60K

via Greenhouse

About this role

Overview *Location: Remote (Candidates based in Virginia or North Carolina are preferred) As a Customer Success Coordinator (CS C ), you will serve as the primary point of contact for a designated portfolio of Managed Services clients post-sale. You will be responsible for the overall service relationship and essential for driving technology services adoption, ensuring customer retention, and maximizing the lifetime value of customers by guiding them through onboarding, customer satisfaction and helping them achieve their business goals throughout the contract term. The CSC actively translates client feedback into service improvements while surfacing opportunities for expansion .…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: tableau, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableauteams

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