EPOSEPOS Global Solutions Sdn Bhd

Customer Support Solutions Specialist

Kuala Lumpuronsitemid

Posted 2w ago · via Workable

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About this role

Role Summary We are looking for a Customer Support Solutions Specialist to join our growing Customer Support team. This is an L3 / subject matter expert role focused on handling complex escalations, troubleshooting customer issues, improving support processes, and driving solutions across Customer Support. You will work closely with Product, Technology, Operations, and other cross-functional teams to turn customer pain points into effective and sustainable solutions. What You'll Do Handle complex cases and escalations from L1/L2 teams, including technical, product, payment, integration, and operational issues. Investigate issues, perform root-cause analysis, and identify effective solutions or workarounds.…

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This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.

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