Business Solutions Manager - Guest Experience

Synopsis We are seeking a strategic and results-driven Manager, Customer Care Support Functions to lead and oversee critical support areas that enable operational excellence across Customer Care. This role is designed to focus on strategic leadership, governance, and continuous improvement while empowering team leads and vendor partners to manage day-to-day operations. The successful candidate will provide direction across Contact Centre & Vendor Management, Workforce Management, Management Information Systems (MIS), Quality & Training, Knowledge Management, Business Improvement, and Net Promoter Score (NPS) performance. The role is responsible for driving efficiency, enhancing customer experience, optimizing costs, and ensuring the successful delivery of business objectives.…