CRM Specialist

Abu Dhabionsitemid

Posted 4 days ago · via Smartrecruiters

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About this role

Synopsis Pulse CRM is the main tool for Guest Relations to handle guest complaints and interaction, from case creation to paying compensation. The tool is yet to be used to its fullest capacity and capabilities to reduce case AHT and automate case creation and categorization. The CRM Specialist will use business intelligence analysis to drive CRM improvements for Guest Relations and the wider team. Liaising between Guest Relations and the T&I team, the CRM Specialist will use and analyze findings to identify and deliver automation and CRM improvement opportunities, to improve customer experience throughout the complaints process.…

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Recency

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Location fit

This role is based in Abu Dhabi. We weight your proximity and willingness to relocate.

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