Design Strategy Manager

The Design Strategy Manager is responsible for shaping guest experience strategy, translating insights and brand ambitions into tangible service and experience innovations. The role collaborates closely with multiple stakeholders from brand, guest insights, ground operations and crew & service to translate brand strategy into tangible experience design opportunities in every touch point of the guest journey. The role requires an ability and proven track-record of translating Brand and Customer Insights into compelling design strategies and tangible outcomes. Strategic Mindset: The candidate needs to see the big picture to form a strategic narrative across multiple experience touchpoints and clearly articulate and communicate the strategies and opportunities for guest benefit.…