Guest Recovery Controller ( UAE National )

Abu Dhabionsite

Posted 1w ago · via Smartrecruiters

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About this role

Synopsis Manage all Guest Response activities on a shift basis, ensuring excellent guest experience in the most effective and timely manner to increase satisfaction and, where possible, revenues regarding welfare during disruption, while ensuring compliance with Etihad’s policies and procedures. Accountabilities Provide 24/7 oversight and control to analyse and resolve live, service delivery failures and mass flight disruption solutions for Premium Guests. Contribute to the creation of communication plans with other stakeholders to support passenger updates due to unplanned disruption. Ensure customer service agreements –‘facility arrangements’ are adhered to for high value passengers, monitoring compliance of our stakeholders i.e maintenance control, medical teams, crew operations.…

Read the full description on Etihad Airways's site →

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