Guest Relations Officer

To investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad’s brand Accountabilities • Fully investigate and resolve the issue, speaks persuasively and convincingly and produces clear concise, error free writing, free of punctuation or grammatical errors • Manage the expectations of the guest throughout, using the most appropriate channel and avoid conflict escalation • Engage with stakeholders and fully investigate the root cause of the complaint • Adhere to company regulatory requirements such as data protection, data privacy etc.…