Service Request & Asset Analyst
Portoonsitemid
Posted 2 days ago · via Workday
About this role
Manage and process service requests and asset records, ensuring accuracy and compliance with organisational policies. Use AI-powered tools (such as chatbots, automation platforms and predictive analytics) to improve the efficiency and quality of service request handling. Analyse service request and asset data to identify trends, recurring issues and opportunities for process improvement. Collaborate with IT to implement AI-driven solutions that enhance service delivery and asset management. Develop and maintain documentation for AI-enabled workflows, processes and best practices. Monitor AI system performance, gather user feedback and recommend enhancements. Ensure effective management of the CMDB and that the content is accurate.…
Read the full description on Euronext Technologies SAS's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Porto. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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teams