Prozessmanager / Business Analyst Genesys CX (w/m/d)

Münchenonsitemid

via Personio

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About this role

Das erwartet Dich Du möchtest nicht nur Systeme verwalten, sondern aktiv mitgestalten, wie Kundenkontakte intelligent gesteuert, Prozesse automatisiert und unsere Contact Center kontinuierlich verbessert werden? Als Project Manager / Business Analyst Genesys CX (w/m/d) bist Du die zentrale Schnittstelle zwischen Operations, Business und IT. Du verstehst fachliche Anforderungen, übersetzt sie in tragfähige technische Lösungen und verantwortest deren Umsetzung in Genesys CX. Dabei wartest Du nicht nur auf neue Anforderungen: Du analysierst Prozesse und operative KPIs, identifizierst eigenständig Verbesserungspotenziale und entwickelst daraus konkrete Lösungen.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in München. We weight your proximity and willingness to relocate.

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Skills in this role

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