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EverpassOperations

Customer Support Manager

Chicagoonsitemanager$85K – $90K

via Greenhouse

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About this role

EverPass Media delivers premium live sports content to commercial businesses across the U.S., helping bars, restaurants, and venues create better fan experiences. As we scale, delivering a seamless customer experience, from onboarding to ongoing support, is critical to our success. Role Overview We’re looking for a remote Customer Support Manager to lead our SMB support team during a critical period of growth. This is a hands-on management role responsible for both day-to-day team operations and helping build the foundation of a scalable support organization. The Customer Support Manager will report directly to the Director of Customer Support and will play a key role in onboarding and developing new team members as we continue to scale. Key Responsibilities…

Read the full description on Everpass's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Chicago. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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