Customer Service Manager (Birmingham, AL)
Birminghamonsitemanager
Posted today · via Workday
About this role
Customer Service Manager (Birmingham, AL) Evonik Corporation seeks a Customer Service Manager (Birmingham, AL) to oversee the development and implementation of customer service strategies that enhance customer experience and satisfaction. Develop and implement customer service policies and procedures. Monitor and evaluate customer service performance metrics. Develop training programs and provide coaching to customer service representatives. Build strong relationships with customers and stakeholders. Collaborate with other departments to address customer concerns and ensure timely resolution of customer issues. Manage budgets for customer service operations and support the implementation of digitalization improvements in the customer service organization.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: power bi, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Birmingham. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
power biteams