Customer Success Manager

Remote - USARemote (US)manager

Posted 5 days ago · via Workday

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About this role

Job Description: Role & Responsibilities: The Customer Success Manager will be responsible for the support and service delivery for a fast-growing Software ecosystem with the following key Responsibilities: Develop and incubate software strategies and articulate them within a technical and business framework for existing strategic EXFO customers Monitor usage analytics to identify underutilization and proactively deliver targeted training and best practices. Work closely with product/sales leadership to implement and execute strategies to developing expansion business growth for EXFO’s Platform Ecosystem Solution – SaaS Provides system-level consulting expertise to design performance solutions for named service providers.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

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