Customer Experience Journey Lead

FXE-EU/PRT/OPOSSC/OPOSSC/R.LIONESAonsitesenior

Posted today · via Workday

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About this role

Company: PTJ Fedex Express Portugal, Unip., Lda Address: R. Lionesa Scheduled Weekly Hours: 40 Worker Type: Temporary Posting Start Date 2-Oct-2026 Posting Close Date: 30-Dec-2026 Job Family: FXE-EU: Marketing Specialist (ID) Position Summary: Position Summary As a Customer Experience Journey Lead, you will lead and orchestrate one or more strategic end-to-end customer journeys across Europe. Partnering with business leaders, functional SMEs, service designers, UX researchers and data analysts, you will translate customer insights into measurable improvements that improve satisfaction, loyalty and business outcomes.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: express

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in FXE-EU/PRT/OPOSSC/OPOSSC/R.LIONESA. We weight your proximity and willingness to relocate.

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Skills in this role

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express

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