IT Service Operations Manager
Main Campusonsitemanager
Posted 5 days ago · via Workday
About this role
Job Summary The IT Service Operations Manager oversees the University’s centralized IT service operations, including help desk, call center, and client support functions, ensuring the delivery of consistent, high-quality technology support for students, faculty, and staff. This position supervises staff, manages service delivery, monitors operational performance, and oversees service management processes to achieve established service levels and operational objectives. The role exercises independent judgment in directing workflows, managing escalations, implementing process improvements, and ensuring compliance with applicable policies and service standards, while driving effective resolution of IT service issues across the organization.…
Read the full description on FGCU Florida Gulf Coast University's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: powershell, azure, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Main Campus. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
powershellazureteams