Customer Service Senior Operations Manager
Darganonsitemanager
via Personio
About this role
Your mission JOB TITLE: Customer Service Senior Operations Manager JOB LOCATION: Belfast (NI) TERMS: Permanent The Customer Service Operations Manager will be responsible for ensuring the contact centre delivers strong operational performance and an excellent customer experience across multiple contact channels. You will lead and develop Team Leaders and the rest of the team to deliver consistently high standards of customer service, achieve service targets, and drive customer retention. You will create an inclusive and supportive culture where colleagues feel valued, respected and empowered to develop and perform at their best.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: rest, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Dargan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
restteams