Complaint Resolution Analyst
Remoteremotemid$46K – $420K
via Greenhouse
About this role
Job Summary
The Complaint Resolution Analyst supports the Company's agent monitoring, anti-fraud, and consumer complaint programs. Responsibilities include investigating and responding to consumer complaints, supporting internal and external fraud referrals and investigations, performing agent monitoring, and managing regulatory inquiries from state Departments of Insurance. This role also involves assisting in reporting, contributing to policy and procedure development, and making recommendations for process improvements to reduce risk and enhance customer experience.
This position reports to the Compliance Manager and works closely with members of the Legal, Risk, Operations, and Sales teams.
Duties & Responsibilities…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: outreach
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
outreach