Operations Quality Supervisor
Cincinnationsite
Posted today · via Workday
About this role
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: This position is responsible for monitoring and managing the activities of Service Optimization Quality team including but not limited to training, coaching, quality reviews, staffing, goals, and resolving escalated issues, along with project management and strategic planning for Service Optimization quality. This position is also responsible for managing all offshore processes for the department including all on-boarding, training, coaching, and error/escalation management.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Cincinnati. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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