Client Experience Manager
Brisbaneonsitemanager
Posted 2mo ago · via Workable
About this role
Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident. Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus. We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive. You will lead our customer experience strategy and execution across our delivery teams.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Brisbane. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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