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Firstnational

Director, Banking Contact Center

Omaha - FN Toweronsitedirector$113K – $192K

Posted today · via Workday

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About this role

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: This role will be required to onsite in one of FNBO site locations regularly each week. The Site Director is responsible for overseeing the entire operations of a contact center location, ensuring optimal performance, efficiency, and customer satisfaction. This senior leadership role involves managing a team of managers who directly supervise frontline call center agents. The Site Director plays a crucial role in implementing strategic initiatives, maintaining operational excellence, and fostering a positive work environment.…

Read the full description on Firstnational's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Omaha - FN Tower. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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