Analyst I, Product Technical Support

PHL MANI 2305onsitemid

Posted today · via Workday

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About this role

Under close supervision, collects incident information through client conversations and self-service support tools, ensuring a thorough understanding of each issue. Tracks incidents and requests from identification through resolution, emphasizing a seamless and positive end-to-end client experience. Conducts structured initial assessments and triages for basic incidents and requests related to application software products and infrastructure components. Communicates promptly on progress, ensuring timely updates to clients and internal stakeholders on the status of incident resolution. Coordinates with other service desk resources or appropriate support personnel to resolve incidents that are beyond the immediate scope, routing issues to specialists as needed.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in PHL MANI 2305. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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