Analyst I, Quality Management

What you will be Doing Quality Audits and Monitoring Performs daily quality audits for FAM front and back office or with other correspondence. Conducts audits of the production activities of assigned group, e.g., Fraud or dispute investigation (Opened via call, document or falcon to fraud), chargebacks, merchant rebuttals, rejects, etc. Performance Reporting & Insights Prepare and distribute timely and accurate quality monitoring reports, scorecards, and performance dashboards. Analyze audit findings to identify trends, recurring defects, process gaps, and improvement opportunities. Provide actionable recommendations to Operations leaders to improve performance and quality outcomes. Support root cause analysis and corrective action planning activities.…