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FisAnalyst II, Product Technical Support
US Florida Virtualonsitemid$56K – $96K
Posted today · via Workday
About this role
Job Description Under general supervision, oversees incidents and requests comprehensively, ensuring a holistic and exceptional end-to-end client experience from identification through resolution. Applies practical knowledge in gathering incident information through insightful client conversations and leveraging advanced self-service support tools. Communicates progress persuasively and promptly, delivering updates to clients and internal stakeholders. Applies practical knowledge in conducting meticulous initial assessments, triages, and research for basic incidents, showcasing understanding of software products and infrastructure components.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in US Florida Virtual. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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