Associate I, Client Contact-6

Provides support for clients, offering routine post-sale assistance and delivering comprehensive pre-sales support. Performs daily tasks following standardized procedures and specific instructions to ensure efficient completion of routine tasks, contributing to the achievement of day-to-day objectives within the job area. Responds to client emails, phone calls, and messages, ensuring consistency and a high standard of customer service. Resolves issues promptly by following well-defined paths for resolution efforts and identifies solutions using available resources and standard processes. Interacts with internal teams to escalate and resolve routine issues, ensuring a positive client experience.…