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Fis

Production Support Engineer (L2, Customer-Facing)

IND BNGL FL2-3 TWR 3onsitemid

Posted today · via Workday

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About this role

Production Support Engineer (L2, Customer-Facing) Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group. The Production Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. This is a level 2 role: the engineer takes tickets directly from Tier-1 banks, with no first-line team in front, reproduces issues and hands them to the owning engineering team with clear evidence, and keeps the customer informed throughout.…

Read the full description on Fis's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: postgresql, aws, azure, gcp, kubernetes…

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in IND BNGL FL2-3 TWR 3. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

postgresqlawsazuregcpkuberneteshelmterraformdatadogsplunkgrafanaprometheuslokiopentelemetrykafka

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