Customer Satisfaction Representative with English and Turkish
Ruseonsitemid
via Personio
About this role
Main responsibilities Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.) Identify customer needs and provide effective solutions Escalate issues and report bugs or trends to relevant teams Process refunds and check payment statuses according to policy Follow internal guidelines while suggesting process improvements Support users with app features and promote Premium when appropriate Requirements 1+ year experience in customer service Fluency in English and Turkish Strong written communication and problem-solving skills Ability to work under pressure and manage high volumes Empathy, customer focus, and proactive attitude Typing speed of at least 35 WPM Interest in digital products and apps Zendesk experience is a plus
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Ruse. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams